Responsible Gaming
at 13ok
At 13ok, we believe that gambling should always be an enjoyable, controlled activity — never a source of stress, financial harm, or personal hardship. Our responsible gaming programme gives every Bangladeshi player the tools, information, and support needed to stay in control.
Playing Smart, Staying Safe
13ok is Bangladesh's most trusted online betting platform — and with that trust comes a serious responsibility. We are fully committed to promoting safe, responsible gambling across every product we offer, from BPL cricket betting and live casino tables to slots, crash games, and D&T rankings. Our goal is simple: ensure that every player who chooses 13ok does so freely, within their means, and with a clear understanding of the risks involved.
Gambling at 13ok is intended purely as a form of entertainment. Like any leisure activity, it should fit comfortably within the boundaries of your personal finances and your time. The moment gambling stops being fun and starts creating pressure — financial, emotional, or social — it is time to use the tools and support resources available on this page.
Our responsible gaming framework covers four key pillars: player education, practical account tools, strict age verification, and direct access to professional support. We encourage all players — regardless of how long they have been with 13ok — to familiarise themselves with these resources. Setting a deposit limit or taking a short time-out is a sign of good judgment, not weakness.
If at any point you feel that your gambling behaviour has moved beyond your control, please do not hesitate to contact our support team at [email protected]. We are available 24 hours a day, 7 days a week, and our team responds in English. All responsible gaming requests are treated with full confidentiality.
Take Control of Your Play
13ok provides every registered player with a suite of free, easy-to-use responsible gaming tools. You can activate any of these features at any time by contacting our support team at [email protected] or through your account settings panel.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your 13ok account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Limits can be reduced immediately but can only be increased after a mandatory 7-day cooling-off period.
Daily / Weekly / MonthlyRequest a short-term break from your 13ok account ranging from 24 hours to 6 weeks. During a time-out, you will be unable to log in, place bets, or make deposits. Your account and balance are preserved so you can return once the time-out period expires. Promotional communications are paused automatically.
24 hrs — 6 WeeksIf you need a longer break or want to stop gambling entirely, you can request a self-exclusion of 6 months, 1 year, 3 years, or 5 years. During the exclusion period, your account is locked and you will not receive any marketing communications. Re-registration is blocked for the full duration of the exclusion.
6 Months — 5 YearsPlace a ceiling on the total amount you are willing to lose across a set time period. If your net losses reach the limit you have set — whether daily, weekly, or monthly — your account will be restricted from placing further wagers until the period resets. All loss limits take effect immediately upon activation.
Immediate ActivationActivate session time reminders to receive an on-screen notification after you have been logged in for a set duration — for example, 30 minutes or 1 hour. These gentle reminders prompt you to take a break, review your session activity, or log out and return another time. They are especially useful for players who enjoy extended slots or live casino sessions.
Enable reality check pop-ups that display a summary of your current session — including time played, total amount wagered, and net win or loss — at regular intervals during active gameplay. Reality checks are a proven tool for maintaining awareness of time and money spent, helping you make more conscious decisions about whether to continue playing.
Every 13ok account includes a full, searchable transaction and betting history so you can review exactly how much time and money you have spent on the platform. Regularly reviewing your account history is a healthy habit that helps you stay informed, spot patterns early, and make adjustments before small concerns become larger problems.
Recognising Problem Gambling
Problem gambling can develop gradually and affect anyone, regardless of how long they have been playing or how much they typically spend. Recognising the early warning signs is the first step toward getting back in control. The signs below are commonly associated with gambling that has moved beyond healthy entertainment.
If you recognise several of these signs in yourself or in someone close to you, we strongly encourage you to use the self-exclusion or time-out tools available on your 13ok account, and to reach out to our support team or a professional counselling service for confidential guidance.
Remember: seeking help early is always easier than waiting until a problem has become severe. At 13ok, we are committed to supporting any player who reaches out — without judgment.
Spending more money on gambling than you originally planned or can afford to lose.
Chasing losses by placing larger or more frequent bets to try to recover money already lost.
Borrowing money, selling possessions, or using money meant for essential bills to fund gambling.
Feeling restless, irritable, or anxious when attempting to cut down or stop gambling.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Neglecting work, studies, family responsibilities, or personal relationships due to gambling activity.
Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
Feeling compelled to gamble with increasing amounts of money to achieve the same level of excitement.
Making repeated unsuccessful attempts to control, cut back, or stop gambling activity.
Gambling for extended periods beyond your intended session time without noticing how long has passed.
Ask Yourself These Questions
Honest self-reflection is one of the most effective ways to assess whether gambling is becoming a concern. Review the questions below and consider your answers carefully.
Support Resources for Bangladeshi Players
You are never alone. Whether you need a quick conversation or ongoing professional support, the following resources are available to you. All contact with 13ok's responsible gaming team is treated with complete confidentiality.
Contact our dedicated responsible gaming team 24/7 via email. We respond in English and treat all enquiries with full confidentiality.
[email protected]
Bangladesh's national mental health helpline (Kaan Pete Roi) provides free, confidential emotional support and counselling services for adults experiencing distress, including gambling-related stress.
The National Institute of Mental Health (NIMH) in Dhaka offers clinical assessment and treatment programmes for behavioural disorders, including compulsive gambling. Referrals can be arranged through your local physician.
Sometimes the most effective first step is an honest conversation with someone you trust. Speaking to a close friend, family member, or religious leader in your community about gambling concerns can be a powerful and meaningful starting point.
- Send an email to [email protected] with the subject line "Responsible Gaming Request".
- State clearly which tool you wish to activate: deposit limit, loss limit, time-out, or self-exclusion.
- For deposit and loss limits, specify the amount in BDT (৳) and the time period (daily, weekly, or monthly).
- For time-outs and self-exclusions, specify the duration you require.
- Our team will confirm the activation within 24 hours. Reductions to limits and self-exclusions take effect immediately upon confirmation.
- If you request a self-exclusion, we will also suppress all marketing communications for the full duration of the exclusion period.
What 13ok Commits to You
Responsible gaming is not an afterthought at 13ok — it is a core component of how we operate. Our responsible gaming principles guide every product decision we make, from how bonuses are structured to how we design our account tools and train our support staff.
We are committed to providing a gambling environment that is fair, transparent, and genuinely safe. Below are the core principles that underpin our approach to player protection across Bangladesh.
Every player must verify their identity and confirm they are aged 21 or above before being permitted to deposit or play. KYC checks are conducted rigorously and consistently for all accounts.
13ok does not send promotional offers or bonus communications to players who have set deposit limits, requested a time-out, or are subject to a self-exclusion. Vulnerable players are never targeted with upsell campaigns.
All games on the 13ok platform display their published Return to Player (RTP) percentages. We believe players have the right to understand the statistical odds of any game before they commit money to it.
All 13ok customer support agents receive training in responsible gaming awareness. They are equipped to identify signs of problem gambling during support interactions and to refer players to appropriate resources promptly.
Ready to Play Responsibly?
Explore Bangladesh's most trusted betting platform with confidence — knowing that 13ok has the tools, safeguards, and support in place to keep your experience safe and enjoyable.